I injured my back at work in September, at first my case manager seemed to be invested in everything going on. As time went by, it's been very hard trying to get her on the phone. Physical therapy has helped me, I can now stand up on my own and get around but I'm still in pain and can't remain standing or sitting for a long period of time.
I was given a prescription for a night roll to wear while I sleep to offer support and a lumbar support pillow to place on any chair I'd be sitting in. That was back in late October and I still haven't heard an answer from her. My physical therapist called her and still nothing.
Last week I had a follow up with my doctor and he said he was going to refer me to an orthopedic doctor. I never hear anything from my case manager, I couldn't even get her on the phone to tell her I'd gone to my appointment. The doctor told me that the insurance company was starting to "tighten" up. Would be why I feel like I'm being given the run around? I've left messages like crazy and I don't even get a call back.
At what point should one seek out an attorney? This is such a stressful time, I haven't been to work since I got hurt back in September. So far I haven't had to pay for anything and I've been getting bi-weekly checks so I'm not sure I should get one involved, but it's SO frustrating that they're taking so long to get me to the next doctor. Both the doctor I have seen and the case manager seem to be more worried about the insurance company and what they're spending/will spend than on my well being.
I'm just over all of this and want this whole ordeal to be over with, it's all just so very stressful!