My husband's work comp injury took place in the state of Kansas.
Repeatedly my husband's doctors have faxed their orders to the work comp provider and it has taken them up to 6 weeks to even schedule an appointment for my husband. Is there any law that states that work comp providers have to respond to doctor's orders in a "prompt and timely" manner?
The supervisor of the case manager has even told me that the case manager "dropped the ball and did not follow up or follow through" when it came to her scheduling appointments for my husband.
My emails and phone calls all go virtually unanswered. Only when I get the supervisor involved do I seem to get any results and that is usually after hounding the case manager for weeks to try and find out when an appointment will be made with whatever specialist my husband needs to see.
This has gotten to be extremely frustrating and it occupies a great deal of time to keep "babysitting" the case manager and telling her that she needs to do her job. If I performed my job the way she does I'd have been out on the street a LONG time ago.